719-240-4930 or 719-240-4929 beth.firstchoice@gmail.com
Maintenance After A CAT

Maintenance After A CAT

You had a very successful run during the Hurricane. So now what?  Aside from recouping your expenses, which I hope you have done, and aside from collecting all of your invoices, you used a lot of equipment for a few weeks.

And they really did get used heavily during the Hurricane or if you didn’t travel, they equipment was all out on jobs during the last major recent freeze. Air movers, portable dehu’s, air scrubbers and desiccants all were put into action.

Now is the time to take the next step.  Maintenance, service and repairs should be one of the next steps that you perform. You may be able to service and replace small parts on your air movers or air scrubbers but may need a thorough servicing of dehu’s and desiccants.

If you own, and operated trailer-mounted desiccants, 2000, 5000cfm, or larger on recent jobs, it will be necessary to perform a complete maintenance of that equipment. You may already know it, but generators, especially larger trailered generators require oil changes and other service every 100 hours of operation. That means just over 4 days of use!  Particularly if you’re running your generator every day or over an extended period.

Even if you haven’t used your generator much lately, it will still need regular oil changes to ensure that it starts when you need it. Since both generators and desiccants are rather complicated, very few companies are truly qualified to properly service and maintain the machines.

I’ve known of many contractors that were well-qualified to handle large losses and ow large drying equipment. Unfortunately, they didn’t get their desiccants or generators regularly serviced and had egg on their face when they set up at a large loss only to have the equipment fail to start or fail to stay running at the jobsite.

Even worse is when the adjuster arrives, and the equipment is on-site but won’t start.  Talk about embarrassment – I’ve heard of times when the contractor got thrown off the job just because the equipment was working.  It becomes the perfect excuse for a large-loss adjuster to bring his own buddies onto the job.

We usually don’t think about portable dehumidifiers as needing service, but they aren’t much different than the bigger equipment. You may experience a dehu that:

  • Isn’t working effectively or efficiently
  • Overflows or leaks from a loose hose or failed pump
  • Freezes up because its either low or out of refrigerant
  • Bad odors from being dirty, or in a previously dirty environment
  • Noisy because fan blades are damaged or parts inside are loose
  • Doesn’t extract water because the coils are dirty

Aside from flat-out not working or not dehumidifying, standard cleaning and filter changes should happen regularly. Nobody wants a filthy machine in their home or business.

Over the past few years, contractors have purchased and have in inventory, equipment that is heavy and often requires two people to load, unload, and take down basement stairs. Especially when only one guy is on the job, the dehu’s get jostled and bumped around. This can cause machines to fail at the most inopportune time.

First Choice Drying Equipment sells used equipment. Everything from air movers to desiccant dehumidifiers and more. We make sure the equipment undergoes a very elaborate maintenance check and we assure that it is in good working order before we release it for sale.

We buy used equipment, so if you want to sell some or all of it, call (719) 240-4929 about the equipment you would like us to consider buying. We are a certified provider of service and repairs for Phoenix and Xpower equipment under warranty. We also service non-warranty desiccants and dehumidifier equipment on an hourly agreement.

Authors Dick Wagner and Beth Hinton

Prepare Your Equipment for Winter

Prepare Your Equipment for Winter

Post Pandamic socialization

By Beth Hinton

Winter, Snow and Ice, and potential damage to your restoration equipment should be on the agenda if you live in the northern regions of the US. Below are several tips and suggestions to properly prepare your restoration and cleaning equipment for this coming onslaught of brutally cold and nasty winter weather.

Dehumidifiers (LGR’s)

This might seem obvious but it’s a little challenging for some people. A routine step that must be taken is to purge the water out of your dehu’s  – especially during the winter months. Otherwise, you can expect the lines and pump to freeze and break. You should even consider changing the filters and inspecting all aspects of the machine. Periodic testing of the unit and checking to see if it is working correctly can save you big (and embarrassing) headaches on the job. Desiccants require a different kind of service.

Air Movers

When the unit is first turned on, check for excessive vibration or noise. Also, check cords, switches, guards, and the housing to make sure all is intact and good condition. If a cord is cut, (even a small nick) the potential for a shock or worse is very possible. If your unit is running abnormally, troubleshoot to find the cause and make any necessary adjustments or repairs. Don’t let the unit run when problems persist.

Air Scrubbers and Negative Air units

Simple maintenance tips to keep your commercial air scrubber running in top condition:

  • Examine electrical components
  • Change filters regularly
  • Check fan blades and safety guards
  • Observe operating conditions

Xtreme Xtractor and other water-removal tools

Be sure to plug this machine into a properly grounded receptacle to protect against shock. Don’t use any type of outlet adapters and always use this machine in an upright position. Other water-removal tools like the “water claw” and similar tools like the spot lifter must be free of any remaining water during the cold months. The chance of freezing and cracking are very high.

Extraction Trucks and Portable Extraction

It should go without having to say it here but keeping you extraction van inside during cold weather can prevent damage from freezing. Even consider not taking the van out into very cold weather because freezing can occur in just a couple hours! Portable flood extraction units are also vulnerable too. The water inside will freeze and wreak havoc on the components.

Other Equipment

Like tile and grout tools, wet/dry vacuums, even concrete grinders and polishers use water. Make sure there is no water left in those machines during the brutal cold. Scratch wands and drag wands also are susceptible to damage from freezing since they can also retain water. Ride-on or walk-behind floor cleaning equipment should always be stored in a warm and dry place.

When you need service on bigger equipment, such as trailer-mounted desiccants or diesel generators, First Choice Equipment can travel to your office or jobsite to make repairs and general service.

Beth from First Choice Drying Equipment is ready to take your call in person! You can schedule a call by filling out the form on the contact page, or you can call us anytime at the number listed below.

Follow First Choice Drying Equipment on LinkedIn to learn more
about the equipment repairs and equipment we offer.

Email Beth at beth.firstchoice@gmail.com or call her at (719) 240-4930.

Doing Restoration Work Post Pandemic

Doing Restoration Work Post Pandemic

Post Pandamic socialization

By Beth Hinton

In case you didn’t realize it, doing restoration work today is uniquely different than it was before the Covid-19 scare.

Our world has changed significantly since 2019 and we need to recognize that it’s no longer business as usual – like it was prior to the pandemic! Interacting with the public demands a different way of working and interacting. We may not like the changes, but if we are going to succeed in business, we will need to adopt many changes to accommodate the public.  

What’s Different:

A large portion of the general public has chosen to embrace the regulation, restrictions, and requirements.  As business owners, we can’t stick our heads in the sand and simply ignore this new attitude and the public preferences.

Many clients, customers, our employees, and the public at large are fearful of the virus, and many are so fearful they don’t want to work in the office anymore with co-workers. We see every day that homeowners demand a new level of expectation from their vendors.  It really not “business as usual today!”

What they want:

Customers, clients, prospects, and the general public will want you to respect their home and their business very differently than you have in the past. Many of us already use booties, mats or runners, and other simple customer care products to help the customer feel better about you being in their home.   

Now, you can also expect your customers to:

  • Drastically limit access to their home or business
  • Use internet technology for monitoring
  • Wearing PPE, gloves, goggles, masks, etc.
  • Clean and disinfect all surfaces that you touch in their home
  • Use tablets and phones for signatures
  • Use email or text rather than traditional paper documents
  • Have touchless payments and online appointments
  • Texting appointment info when technicians are on the way
  • QR codes for access to websites, review sites, menus
  • Zoom or video calls to view damage or conditions
  • Zoom & videos call for marketing and client interaction
  • Re-engaging the telephone to connect with clients
  • Even embrace local small businesses more than the national chains

 Often, the “big” multi-location vendors don’t or can’t provide that same level of personal care and safety that’s so important to people today.

We all know by now that “what the customer wants – the customer gets.”  This is obviously extended to every aspect of the public. Because of that, these new attitudes, combined with what people are demanding openly from all kinds of businesses, have moved our world into a new business environment. Regardless of our personal opinions, the fact remains that business radically changed in 2020 and moving into 2022 and beyond. Consumers do expect a totally different and new interaction and engagement.

Both governmental and private sector companies will have to conduct business in a new and careful way, showing the world that they are serious about public safety and health, simply to reassure customers they will be safe working for you or hiring you, or buying your products.

First Choice Equipment Sales takes great effort to ensure that the products and services we provide are as safe as they can be to protect your business and customers.

Beth from First Choice Drying Equipment is ready to take your call in person! You can schedule a call by filling out the form on the contact page, or you can call us anytime at the number listed below.

Follow First Choice Drying Equipment on LinkedIn to learn more
about the equipment repairs and equipment we offer.

Email Beth at beth.firstchoice@gmail.com or call her at (719) 240-4930.

Why You Should Join Industry Organizations

Why You Should Join Industry Organizations

Rain and high winds during hurricane season

In many industries, there is a never-ending stream of rules, regulations, and continual changes happening. This is true of the restoration industry, which includes the fire, water, smoke, and floor-cleaning worlds.

An individual company trying to keep up with all the changes can hardly do it by themselves. There are simply too many changes happening every week that affect how we conduct business. Even the IICRC is constantly evaluating and writing new rules that directly impact our processes and procedures.

If you want to be in the loop and be up-to-date and aware of what rules or ideas have altered our narrow world, we need to belong to industry organizations, so we aren’t caught making foolish or illegal work actions.

Some of the very active national trade associations are those such as the National Association of Realtors, the National Apartment Association, and even the Independent Electrical Contractors group. These are extremely large and active groups, partly because there are continual changes and rulings that require members to be in the know.

Everyone has heard of FEMA, and they regularly issue new rules, regulations, and requirements. If your restoration company travels to a disaster zone, (even locally), you had better be aware of those rules so you don’t get in legal trouble or, even worse – you can’t get paid for the work you did!

I hear stories all the time from contractors that were denied payment because they did not follow correct IICRC or FEMA requirements. We personally know of a contractor that didn’t get paid hundreds of thousands of dollars from the New Orleans – Katrina Hurricane. Much of that failure to get paid was their failure to be aware of and follow the slightly changed rulings.

On April 19, 2022, FEMA released the updated state and local mitigation planning policies.  The updated policies, previously known as the “Plan Review Guides”, have been renamed State Mitigation Planning Policy Guide and Local Mitigation Planning Policy Guide. This is just a very small sample of some of the things that keep changing.

Have you reviewed the recent change to the Institute of Inspection Cleaning and Restoration Certification (IICRC) S500 Standard for Professional Water Damage Restoration (Fifth Edition) aka ANSI/IICRC S500-2021?  One of the recent website headlines reads “​Recent changes to the IICRC S500 (water damage) and the role of industry standards of care.”  Another place talks about the recent changes to the number of air movers required. Do you know what they are?

In the disaster mitigation and restoration industry, we are extremely fortunate to have two very useful and informative organizations for you to join. The RIA (Restoration Industry Association) and the SCRT (Society of Cleaning and Restoration Technicians). Both are incredibly valuable, and both constantly bring you updated changes within our industry.  The RIA costs less than $1,000 per year and the SCRT costs less than $300 per year.

From the RIA website: “Representing cleaning and restoration professionals from member firms specializing in textiles, environmental issues, and restoration; RIA provides credibility, education, and business improvement events to maximize industry exposure and advance knowledge in the cleaning and restoration industry.”

 

And, from the SCRT website:

  • SCRT brings people and companies in the cleaning and restoration industry together.
  • SCRT provides the latest industry information and training to help you be successful.
  • SCRT gives you the tools to succeed in your business both professionally and technically.

If you care about your cleaning and restoration business, you’ll want to join these groups so you can remain knowledgeable about all the things that are changing or have recently changed so you don’t jeopardize your business. Just being aware of the trends and issues happening, enables you to help keep your company profitable. Even better, membership in the RIA and the SCRT pays for itself!

Co-authored by Beth Hinton and Dick Wagner
Beth Hinton is the owner of First Choice Drying Equipment
Dick Wagner, a Co-founder of the CREST Network and President of SCRT

Call (719) 240-4930 or (719) 240-4929
or email Beth at beth.firstchoice@gmail.com

Follow First Choice Drying Equipment on LinkedIn to learn more
about the equipment repairs and equipment we offer.

Are You Ready Contractors?

Are You Ready Contractors?

Rain and high winds during hurricane season

By Beth Hinton

The Atlantic storm season has again arrived,  and we must remain vigilant in our preparations for a major storm event. With hurricane season lasting from June 1, 2022, to November 30, 2022, the National Oceanic and Atmospheric Administration (NOAA) is predicting an above-average period for storms.

Many State and Municipal requirements, rules, and laws direct us in how we handle a job site. That would include fencing, debris, and safety.

Specific language in the Building Codes often dictates how we conduct ourselves and our work at a disaster job site.

After a storm, the demand or rush for labor and materials, coupled with unfamiliar locations and the unique job-site hazards associated with post-event situations, can create significant risks and challenges for contractors. Before you move to a new location and a new storm, you should always ensure you have a skilled workforce large enough to handle new jobs.

Contractors can expect to face weather-related delays, increased storm repair workload, and a significant tools and materials shortage – brought on by the supply chain issues in the US.

Be sure to review your business insurance coverage and state/local laws that apply to restoration contractors.

Here are our top four tips on ways to prepare now.

1. HAVE THE RIGHT EQUIPMENT FOR THE JOB

Sure, you can load up a truck or trailer with some air movers and a few dehus but will that be enough for the opportunities that you will come across? You may likely need a trailer-mounted desiccant or two or three so you can make some real money and pay for the expensive travel. First Choice Equipment (your author) can often help you get equipment and has many sources to make that happen. With the supply chain issues we face, it will be important to contact us immediately when you know what you’ll need. Many clients will call and not everyone will get equipment.

2. FULL-SERVICE CONTRACTORS GET MORE OPPORTUNITIES

High winds and rain can cause damage to your homeThe roof of a home or business can be damaged by a hurricane – from the high winds and flying or fallings trees or debris. Contractors who don’t offer full-service restoration should start hiring and training staff now. If you aren’t comfortable with, or not ready to embrace the cost of offering in-house full-service, then reach out to trusted construction contractors that will support you and assist you when the time comes. It’s no secret that many insurance companies want to engage with a full-service restoration firm.

3. KNOW THE LAWS AND RULES IN THE AREA YOU PLAN TO WORK

If you plan to travel out of your regular area, know that other cities or states will have different laws and rules. Don’t be guilty of Public Adjusting. As a contractor, it’s illegal and can get you fined or worse – quickly! Consider partnering or working with a legitimate Public Adjuster that will keep you legal and send you to work. Outsourcing your estimates and supplements is one way to stay compliant in any state.

4. PREPARED AND EFFICIENT YOU WILL BE MORE PROFITABLE

Every minute of every day, seven days a week becomes critical to your success during hurricanes. Be sure you deploy qualified sales staff to the right areas to secure the work you want. As roofing or restoration contractors, you will need to teach and educate that staff on what to target and who is your ideal client. Do this training BEFORE the storm so they are not scrambling and trying to figure it out by trial and error.

A terrific way to stay ahead of your competition is to ensure your company is running as efficiently as possible and that often means outsourcing your claims department.

Since some regions may require permits to conduct your work, and often those rules include ordinances or rules such as:

  1. Upon issuance of a tropical storm or hurricane watch for our area by the National Weather Service, immediate actions should be undertaken to secure/prepare a project/site for the potential effects of a storm event. Ordinary activity may continue if these actions are being taken.
  2. Upon the issuance of a tropical storm or hurricane warning for our area by the National Weather Service, all normal construction activities are ordered to cease except for those activities directly necessary to secure a project or site in preparation for a storm event.
  3. All regulated work may resume once the storm has passed and the prevailing winds drop below tropical storm force (40 mph) at the site.

And always, designate a Hurricane Emergency Response Team, and select a key member to monitor weather conditions and communicate required actions as regularly as possible.

The listed actions and your written plans will help to both prevent and mitigate potential loss or calamities in your contracting business when working in a hurricane or major storm zone. They’ll create an improved likelihood of delivering construction projects on time, keeping costs contained and lowering the overall cost of risk.

Beth from First Choice Drying Equipment is ready to take your call in person! You can schedule a call by filling out the form on the contact page, or you can call us anytime at the number listed below.

Follow First Choice Drying Equipment on LinkedIn to learn more
about the equipment repairs and equipment we offer.

Email Beth at beth.firstchoice@gmail.com or call her at (719) 240-4930.

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