In a land where there are around 75,000 mitigation and restoration contractors in the US, each performs their work by doing similar services. We all extract water approximately the same way. Fire and Smoke remediation is also very much the same. Even mold abatement is...
By Beth Hinton In case you didn’t realize it, doing restoration work today is uniquely different than it was before the Covid-19 scare. Our world has changed significantly since 2019 and we need to recognize that it’s no longer business as usual – like it was prior to...
In many industries, there is a never-ending stream of rules, regulations, and continual changes happening. This is true of the restoration industry, which includes the fire, water, smoke, and floor-cleaning worlds. An individual company trying to keep up with all the...
By Beth Hinton The Atlantic storm season has again arrived, and we must remain vigilant in our preparations for a major storm event. With hurricane season lasting from June 1, 2022, to November 30, 2022, the National Oceanic and Atmospheric Administration (NOAA) is...
By Beth Hinton The call just came in and the whole office kicks into high gear. It doesn’t matter if it happens once a day or once a week, when that phone rings and it’s a customer, or adjuster, or even a plumber needing help with their broken pipe or sewage backup,...
Why do you want to frustrate and anger your customer or potential client before you have even been able to talk with them? In today’s world, the last gadget you need in your establishment is a disgusted, mad, or frustrated potential customer or client when they call...