Humidity-Consider the Improbable

Having high humidity at the start of a water restoration job is, of course, normal. You can’t have a lot of water without the humidity. So you extract all the water you can while cranking up your dehumidifiers and air movers. Soon your humidity levels begin to drop,...

Take PPE Seriously

Do you remember watching the movie, E.T. the Extra-Terrestrial? There’s a scene where government goons dressed up in hazmat suits descend upon the suburban home where ET is holed up and sick. Filmed at night and weirdly lit, it was hard to tell just who the real...

Understanding Your Dehumidifier Specs

When checking out the specs on a dehumidifier, you’ll usually find listed under the section “Water Removal” two numbers. One is noted as AHAM (Association of Home Appliance Manufacturers) and one is “Capacity at Saturation”. But what do these numbers represent and how...

Respect Your Client’s Home

Have you ever toured a historic home? Perhaps the previous digs of a former president, author, or heroic figure? Those into history enjoy these, imagining life as it was when the house was occupied. The frustrating aspect of these tours can be the dreaded velvet...

Who Should Be Trained?

When you become an employee at the national head-quarters of one of the big disaster restoration franchise companies, one of the first things you’re required to do is attend the same training program that all the new franchisees do. This is a grueling two week...

Go Soft and Save

As a restoration contractor, you have many tools to choose from. Some are of higher quality than others. But you may never think about the quality of one of your most important tools; water. Its ability or inability to clean well is directly related to its hardness....

Listen to Your Customers

“There is a difference between listening and waiting for your turn to speak”. – Simon Sinek When we’re well versed on a particular subject, or a working professional, we tend to get excited about that topic and want to share our knowledge. After all,...

Check Twice, Sign Once

John was having one of those days. The phone was ringing off the hook, one of his techs didn’t show up for work, his computer crashed and so had his marketing rep – in the company’s brand-new car. Under these circumstances, you really can’t blame him for being a...