Check Twice, Sign Once

John was having one of those days. The phone was ringing off the hook, one of his techs didn’t show up for work, his computer crashed and so had his marketing rep – in the company’s brand-new car. Under these circumstances, you really can’t blame him for being a...

The Wait

Here’s a pop quiz for you. Which one of the following statements describes “dwell time”? A. The time that cargo remains in a terminal's in-transit storage area while awaiting shipment. B. The interval that something therapeutic or diagnostic remains inside a patient's...

What Not to Say

What motivates a client to return to you and your company the next time they need a restoration service? We’d like to believe that clients make completely rational and impartial purchasing decisions solely based on expertise, quality of work and service, but it also...

Let Your Truckmount Breathe

Are you frustrated by the frequency of your truckmounts overheating or breaking down? Would you like to know how to prevent that from happening? Well, find an empty desk, sharpen your pencil and pay attention because the following is a truckmount preservation test: 1....

First Choice Drying Equipment in California

California is nicknamed The Golden State, and there are many things in California that are golden – the golden sun, the golden beaches, and the golden countryside that produces everything from oranges to avocados to wine grapes, beautiful mountains and, of course,...