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Check Twice, Sign Once

John was having one of those days. The phone was ringing off the hook, one of his techs didn’t show up for work, his computer crashed and so had his marketing rep – in the company’s brand-new car.

Under these circumstances, you really can’t blame him for being a little distracted when his delivery of equipment arrived that afternoon. The truck driver, always in a hurry, shoved a clipboard under his nose and said, “Sign here,” and he did.

Next Day Carefully Reviewing The Checklist

Fast forward to the next morning. Things have calmed down considerably. Calls have slowed to a manageable rate, the computer is up and running, everybody’s back to work and the car is in the shop. John figures it’s now safe to go back to the warehouse and check on his equipment delivery from the day before:

Okay, two boxes of invoices – check.
Three boxes of sponges – check.
Five air movers – check.
Three dehus – ch… Wait, there’s only two, but the bill of lading lists three. What happened to the last dehu?

John is about to learn a painful lesson. When he signed the bill of lading presented to him by the truck driver, he confirmed that what was on that form matched what was delivered. He thus released the trucking company of any liability in regard to that shipment. The trucking firm is only liable for your shipment while it’s in their possession. But once you receive it and sign off, then missing or damaged items are now your problem.

Before You Sign on The Dotted Line, Do The Following With Each Delivery:

• Count the number of boxes to make sure they correspond with the total on the bill of lading. If you can’t visibly see all of the packages due to the shrink wrap, then cut if off so you can verify the total. If any are missing, you need to write that information on the bill of lading before signing.

• Check for any visible damage. If you find any, you must also note that information on the bill of lading and refuse delivery of that item. If the freight company says they’ll come out and inspect the damaged piece, then be sure to keep all packaging that came with it so that they can observe the damage. (It’s not necessary to open equipment boxes and plug them in to see if they work. That would be a warranty issue.)

• Don’t let the truck driver rush you! He has a job to do, but so do you, and it’s your money on the line.

If what happened to John happens to you, then contact the freight company immediately. They may be able to work with you to solve the problem, but there are no guarantees. That’s why it’s so important to carefully check each delivery. Contractors get busy, and sometimes there’s no one in the office except a receptionist. Even so, the reality is that it takes only a few minutes to make sure your delivery has arrived complete and unbroken, and that could save you a lot of trouble and money.

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First Choice Equipment Sales & Service

Your premier choice for restoration and renovation specialists. Call 24 hours a day, 7 days a week for emergency service or equipment at (719) 372-0990 or contact us for more information. You can rely on First Choice to be the best choice!

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Bry Air, DESICair, Magnum, OmniAire, Omniflow, OmniGuard, Phoenix, Stulz, Titan, Vapair, and Viking. Selling desiccants, air scrubbers, air movers, and other drying equipment products throughout the state of Colorado and the entire United States.

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First Choice Drying Equipment and Sales
906 L. Street
Penrose, Colorado 81240

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We serve customers across the entire United States.

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Wade Lauhon
Cell: (719) 240-4929
firstchoiceequipment@bresnan.net


Beth Hinton
Cell: (719) 240-4930
beth.firstchoice@gmail.com

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